All orders are generally shipped within 24 hours upon receiving the order. Shipping hours are between 9 a.m. – 3 p.m. Monday thru Friday. Rates are calculated on the weight and size of the item and include handling.

Note: We can only ship to the credit card holder’s billing address and ALL shipments must be signed for upon receipt as a benefit to all parties.

All Canadian orders will be shipped Expedited Parcel by Canada Post. Expedited Parcel delivers the next business day locally, 1 to 3 business days regionally, and 2 to 7 business days nationally between major Canadian centres.

Expedited Shipping:

If you require expedited service in Canada we can ship by a courier service at an additional charge. Please email sanderspro@rogers.com or call 1-800-461-4069 for details.

Return Policies :

All items for exchange or refund must be returned in "new, never used " condition. Any product returned incomplete will either be refused or the refund amount will be reduced accordingly. Please note that shipping and handling charges are not refundable unless return is necessitated by our error.
Your shipment should be checked upon receipt. Any shortage or damage should be reported immediately and no later than 7 days from receipt. Defective goods will be replaced with a like item, upon return of the defective merchandise.

Please contact us prior to shipping Return/ Exchange Products. All products for return and exchange must be assigned a Product Return Number and must include a copy of the invoice. They must be shipped prepaid. Credit card refunds will be processed upon receipt and examination of the Returned Product.

Please contact sanderspro@rogers.com to returning your goods.

Sanders Pro reserves the right to refuse returns.